Why You Need Us
Your ability to communicate effectively and manage strategic exchanges increases your productivity and helps you to initiate, sustain and grow positive relationships with your stakeholders. This is especially true as the global economy increasingly becomes a services economy where interpersonal contact and transactions are high.
OUR COURSES
- Work Place Conflict Management & Strategies for Resolution
Summary
Unresolved conflicts in the work place dissipate energy unnecessarily, erode team spirit, build up hostilities and, ultimately, affect the bottom-line. No forward looking company can afford the costs of festering conflict. This programme is designed to teach participants the skills necessary to manage conflict situations and turn potential adversaries to cooperating allies.
Target Audience
All staff who need to acquire cutting edge competencies in work place conflict management, especially persons with Supervisory and Managerial responsibilities.
Contents
- Understanding the Costs of Conflict
- Types of Conflict
- Strategies for Resolving Conflicts
- Communication in Conflict Resolution
- Transactional Analysis
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