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Why You Need Us

Your ability to communicate effectively and manage strategic exchanges increases your productivity and helps you to initiate, sustain and grow positive relationships with your stakeholders. This is especially true as the global economy increasingly becomes a services economy where interpersonal contact and transactions are high.

 

 

 

 


OUR COURSES

- Developing Emotional Intelligence Competencies

Background

Emotional Intelligence is a set of core competencies that recent research and experience have found to be imperative for exceptional performance in life and at work. These competencies, though having their roots in Socio-psychology, have practical relevance and application in management and can be developed over a life time. They do not replace or displace IQ, but, rather, are designed to complement it, especially since some very intelligent staff still have challenges excelling in their careers as a result of observed deficiencies in Emotional Intelligence.

Course Objectives

At the end of this programme, participants would:

  1. Understand the concept & benefits of  Emotional Intelligence
  2. Be able to identify and manage their emotional states at work and elsewhere
  3. Know how to alter their emotional states from negative ones to more productive ones for optimum outcomes at work 
  4. Contract and manage work relationships that would impact positively on the business
  5. Deploy the power of Emotional Intelligence in Customer Service
  6. Be self-initiating, self-motivating and self-regulating professionals
  7. Manage their communication, conflict resolution and adaptability skills proficiently    

Target Audience

All staff who need to improve on their Emotional Intelligence Competencies.

Course Contents

This programme would be implemented in four (4) modules.

Module One

Self-Awareness

  1. Introduction to Emotional Intelligence, EI
  2. Understanding the self (using Transactional Analysis, Ego State/Personality Profiling and the JOHARI Window)
  3. Identifying emotional states and their impact on job performance
  4. Developing self-confidence

Module Two

Self-Management

  1. Developing emotional self-control skills
  2. Identifying & managing negative emotions
  3. Adaptability & change management
  4. Initiative, conscientiousness & finishiative: Getting the job done
  5. Self & time management
  6. Goal setting & planning

Module Three

Social Awareness

  1. Developing interpersonal skills
  2. Delivering service-driven performance
  3. Organisational awareness
  4. Understanding & managing organisational politics
  5. Collaboration & teamwork

Module Four

Relationship Management

  1. Communication & conflict management
  2. Developing others: coaching, mentoring & delegating
  3. Building influence, bonds & networks
  4. Leadership: concepts & styles

Each participant is required to go through all Four Modules in order to be certified as Emotionally Intelligent.

Duration

Four (4) days, during which the Four Modules will be covered.

 

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